D'event Alta Reposteria

We require a non-refundable deposit for all orders and this is due a minimum of one week prior to the date of the party or at the time of ordering. 

Due to being a small shop, we can only take so many orders per weekend. If an order is cancelled, your deposit is non-refundable and non-transferable. If a party date changes due to illness/emergency/etc. - we may be able to transfer your entire order to a future date without the loss of your deposit (48hrs notice or more is ideal).

Refunds / Exchanges

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders

Once you or a designated party has picked up an order and signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for

All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage